Policies

Training Programs

When your trainer meets with you, they will develop a training program specific to your dog and your goals. You as a student, will be given training exercises to work on between sessions. Your dog’s success is based on your ability to carry out the training exercises.

Training is a commitment that should be taken seriously. If you are unable to commit to working with your dog several times a week, and follow the guidelines given to you by your trainer, your dog’s program will not succeed.

If you have any questions, do not understand, or cannot do some of the exercises laid out by your trainer, please discuss this immediately with your trainer so that they can accommodate you and help you carry out the homework as laid out. Your trainer is only there to make your program successful so that you may attain your goals. Therefore, any concerns or challenges need to be addressed immediately so that we may reach all of your training goals.

Payment of Services

You are required to pay for your training in full, upfront. Services will not begin until payment is received. All prices are listed on the services page of the website.

Refunds

There are no refunds for any training services.

Cancellations

Please give notice at a minimum of 24 hours prior to your scheduled session. If a session is canceled in less than 24 hours, then the session time will be lost and you will not receive your money back for that session. If weather conditions impact your scheduled session, your trainer will be in touch at the first available moment via email to notify you of any changes to your schedule.

No-Shows

Should your trainer show up for a scheduled lesson and no one is home/available and no one has given notice, then it will be considered a lost lesson and the full lesson fee will apply for a single follow-up lesson or a lesson will be deducted from your pre-paid package if this applies.

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Please reach out with any questions to trailpupstraining@gmail.com.